Experience Unmatched Comfort and Support
Discover the ultimate sleeping experience with our King Size, 12 Inch Cooling-Gel Memory Foam Mattress. Designed to cater to your comfort, this mattress features a multi-layer system ensuring a restful night. The top layer, consisting of 2.5 inches of gel-infused memory foam, provides a cooling effect and contours perfectly to your body. The middle 2.5-inch comfort layer adds additional cushioning, while the 7-inch high-density base offers unparalleled support, making it perfect for all sleep positions. Experience a sleep that feels like you’re floating on a cloud, every night.
Optimal Sleep Environment
The unique combination of high-density memory foam infused with cooling gel not only ensures a medium-firm feel but also maintains an ideal sleeping temperature. This mattress is perfect for those who tend to sleep hot or live in warmer climates. It’s designed to facilitate air circulation and provide a surface that conforms to your body shape, promoting a deeper, more rejuvenating sleep.
Healthy and Eco-Friendly Choice
Our mattress is more than just comfortable; it’s also made with your health and the environment in mind. Certified by CertiPUR-US and Oeko-Tex Standard 100, it is free from harmful substances like formaldehyde and heavy metals. The skin-friendly fabric cover enhances your sleep experience while being easy to maintain, as it’s machine washable.
Convenience and Quality Guaranteed
- Easy Set-Up: Delivered in a compact box, our mattress uses advanced vacuum compression technology for easy handling and set-up. It expands to its full size within 48 hours, ready to transform your sleep.
- Quality Assurance: Backed by a 10-year warranty and a 30-day return policy, you can invest in your sleep with confidence, knowing we stand behind our product’s quality and your satisfaction.
- Expert Support: Our dedicated customer service team is always on hand to assist you with any queries or concerns, ensuring a hassle-free experience.
Why Choose This Mattress?
Whether you’re looking for pressure relief, a cooler sleep environment, or a mattress that adapts to your body shape, this mattress delivers it all. Its medium-firm feel is ideal for all types of sleepers, providing the perfect balance of comfort and support. Upgrade your sleep today and wake up refreshed every morning!
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestera.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bestera.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestera.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestera.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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